Location: Fairfield, NSW, Australia
Industry: Manufacturing & Design
Modules implemented: Manufacturing, CRM, Inventory, Purchase, Sales, Quality, Maintenance and Accounting
Size: 11-50 employees
TR Savage & Son is a manufacturing and design company that was founded in 1910. They describe themselves as “Uniquely Australian in style, make and ownership.” Today, the business represents one of the most innovative and technologically competent tool rooms, CNC and general machine shops in Australia
Not only does TR Savage & Son contract manufacturing componentry for rail, gas, mining and architecture, they started Savage Design in 2012 to showcase their own range of furniture, lighting, hardware and homewares.
The addition of Savage Design’s Surry Hills showroom - which Joel Savage (4th generation) calls “a space to really embody the company; precision, attention to details, honesty and a bit of grease thrown in for fun” - both extended TR Savage & Son’s client base and paid homage to the traditions that cement their longevity.
It also meant that a company with over 100 years of expertise needed to innovate in order to serve both the interests of their business and their customers better. The Savage team began looking for a material requirements planning (MRP) solution that would help them track production and improve their customer relationships.
The Problem: MRPs That Don’t Get the Job Done
For TR Savage & Son, production performance and the ability to manage a diverse and growing customer base is crucial. They were no stranger to material requirements planning before working with Havi Technology to implement Odoo.
They used their previous MRP to stock material, schedule production, and manage accounts. However, they never had a solid way to track how production was performing or compare their output to their schedule.
After they added Savage Design, they found new flaws in their “cumbersome” customer relationship management system (CRM), which was not well-connected to their MRP. Their growing customer base was interested in furniture, lighting and hardware, and had different needs to their traditional manufacturing clients.
For this reason, they were looking for an MRP that integrated better with CRM and other apps so that they could nurture leads and provide quality care to their widening range of customers.
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